Store Policies and Disclaimers
Please ensure you measure your dog's neck accurately before purchasing a collar. The fit should be snug yet comfortable, allowing for a pinkie finger of space between the collar and your dog's neck.
We are not responsible for any sizing issues due to incorrect measurements. Always supervise your pet while wearing a collar, especially if they are prone to pulling or chewing. Regularly check the collar for signs of wear and tear to ensure your dog's safety.
By purchasing our collars, you acknowledge that it is your responsibility to choose the correct size and ensure a proper fit for your pet. If you have any questions, feel free to reach out to us before placing your order. 🐾
While we use high-quality hardware for our products, normal wear and tear over time is expected. Exposure to water, dirt, and rough use may cause fading, scratching, or slight changes in appearance. Metal hardware, including buckles, D-rings, O-rings, may develop natural wear with frequent use.
It is the pet owner's responsibility to regularly inspect the products for any signs of damage or excessive wear. We are not responsible for any issues arising from improper use, lack of maintenance, or natural material aging.
If you notice any weakening or damage, we recommend replacing the collar/leash/harness to ensure your pet’s safety. For best results, clean and care for the hardware as needed. 🐾
All product measurements are taken manually, and slight variations may occur. Due to the handcrafted nature of our products, there may be a minor difference of ±1-2 cm in sizing.
By purchasing, you acknowledge that small measurement differences are possible and do not qualify as a defect. 🐾
Please note that the actual colour of our products may vary slightly from what you see on your screen. This is due to differences in screen resolution, lighting conditions during photography, and material variations.
We do our best to showcase our products as accurately as possible, but minor colour discrepancies may occur. By purchasing, you acknowledge that slight colour differences do not qualify as a defect.
If you have any concerns about colours, feel free to contact us before placing your order! 🐾
Our pet collars, leashes, and accessories are designed for everyday use and durability; however, they should always be used responsibly. It is the pet owner's responsibility to regularly inspect the product for signs of wear, tear, or damage. Discontinue use immediately if any part of the collar, leash, or hardware becomes damaged, as continued use may pose a safety risk.
These products are not intended for extreme conditions, such as excessive pulling, chewing, or heavy-duty activities. Always ensure a proper fit to prevent discomfort or escape. Supervise your pet while wearing any accessory to ensure their safety.
We are not liable for any injuries, accidents, or damages caused by improper use, neglect, or failure to regularly check the product’s condition. Pet safety should always be a priority. 🐾
Limitation of Liability
Paws Atelier shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products. While we ensure our handcrafted products are made with high-quality materials and workmanship, it is the pet owner's responsibility to regularly inspect the products for signs of wear and tear and determine their suitability for their pet.
By purchasing our products, you acknowledge that Paws Atelier is not responsible for any injuries, damages, or losses caused by improper use, pet behavior, or failure to follow care and usage guidelines. In no event shall Paws Atelier’s total liability exceed the purchase price of the product in question.
If you have any concerns about product suitability, please reach out to us before making a purchase.
Agreement to Policies
By purchasing from Paws Atelier, you acknowledge and agree to all our store policies, including but not limited to our Shipping Policy, Return & Exchange Policy, Product Care Guidelines, and Limitation of Liability. It is your responsibility to review these policies before making a purchase.
All our products are handcrafted and made to order, with production times varying as stated in our store policies. By placing an order, you accept the stated production timeline and understand that delays may occur due to unforeseen circumstances.
Paws Atelier reserves the right to update or modify our policies at any time without prior notice. Continued use of our store and purchases made after any policy updates constitute your acceptance of the revised terms.
If you have any questions regarding our policies, please contact us before placing an order.