FREQUENTLY ASKED QUESTIONS
About BioThane® and Customisation
What is BioThane®?
BioThane® is a waterproof, durable, and easy-to-clean material made of a polyester webbing with a PVC or TPU coating. It offers the look and feel of leather while being more resistant to wear and tear, making it an excellent choice for pet collars and leashes.
Why choose BioThane® over leather or nylon?
BioThane® is:
- Waterproof and odour-resistant
- Strong and durable
- Easy to clean
- Vegan and cruelty-free
- Resistant to mold, mildew, and bacteria
- Available in a wide range of colours
Can I customise the collar and leash?
Of course! You can personalise your BioThane® collar and leash by choosing colours, sizes, hardware finishes, and embossing your furkid’s name. You can also choose to add on resin beads or Austria crystals for that extra bling ✨
What sizes do you offer?
All the collars are made to measure (except for the Adjustable Collars range). Please check our measuring guide and sizing guide, or contact us with your pet’s measurements for a custom fit.
What hardware options are available?
Our BioThane® collars and leashes come with hardware in solid brass.
For most durability, we recommend Gold.
Please refer to the Hardware page for more details.
How do I measure my pet for the correct size?
To ensure the perfect fit, measure your pet’s neck using a soft measuring tape, allowing 2 fingers to fit between the collar and their neck for comfort. For leashes, select a length based on your preferred control and walking style.
How do I care for my BioThane® collar and leash?
Simply wipe down with a damp cloth or rinse with mild soap and water. Avoid exposure to extreme heat or prolonged submersion in water to extend the life of the product. A Care Guide will be sent to you together with every order.
Are BioThane® collars safe for dogs with sensitive skin?
Yes! BioThane® is hypoallergenic and gentle on your pet’s skin, making it a great option for pets prone to irritation from traditional materials.
About the Hardwares
About our Solid Brass Hardware & Black Carabiner
All our products (except for Martingale Collar and Phone Sling) are made with solid brass hardwares.
Gold Solid Brass Hardware is a premium choice for pet collars, leashes, and accessories, offering both strength and timeless elegance. Made from solid brass, it is naturally resistant to rust and corrosion, ensuring long-lasting durability even in outdoor conditions. Its rich gold finish adds a classic and luxurious touch, making it both functional and stylish. Gold Solid Brass Hardware is more durable than other colours in terms of corrosion resistance and longevity, especially in harsh outdoor environments.
Silver Solid Brass Hardware combines durability with a sleek, modern look, making it an excellent choice for pet collars, leashes, and accessories. Crafted from solid brass with a silver-toned finish, it is naturally resistant to rust and corrosion, ensuring long-lasting performance in all weather conditions. Its polished silver appearance adds a stylish and sophisticated touch while maintaining the strength and reliability needed for everyday use. While the finish is durable, it may show scratches or dulling more visibly over time. With frequent use, especially on abrasion points, the coating may gradually wear off, revealing the brass underneath.
Rose Gold Solid Brass Hardware offers both durability and elegance, making it a premium choice for pet collars, leashes, and accessories. Crafted from solid brass with a rose gold finish, it is naturally resistant to rust, corrosion, and tarnishing, ensuring long-lasting performance. The rose gold plating provides a luxurious, stylish touch while maintaining the strength needed for everyday use. Ideal for pawrents looking for both function and fashion. While the finish is durable, it may show scratches or dulling more visibly over time. With frequent use, especially on abrasion points, the coating may gradually wear off, revealing the brass underneath.
Matte Black Solid Brass Hardware combines durability with a sleek, modern aesthetic, making it an excellent choice for pet collars, leashes, and accessories. The non-reflective, smooth finish provides a contemporary look to the end product. However, it is much less scratch-resistant than other colours. Therefore if it is used on rough surfaces (such as dragging on concrete ground), the coating will come off, revealing the brass underneath.
Gunmetal Solid Brass Hardware offers a perfect blend of strength, durability, and modern elegance. The deep, dark grey metallic tone provides a sleek and sophisticated look, making it an excellent choice for pet collars, leashes, and accessories. While the finish is durable, it may show scratches or dulling more visibly over time. With frequent use, especially on abrasion points, the coating may gradually wear off, revealing the brass underneath.
Rainbow Solid Brass Hardware is a vibrant and durable choice for pet collars, leashes, and accessories. Made from solid brass with an eye-catching, multi-colour iridescent finish, the unique rainbow coating adds a bold, modern aesthetic, making it a standout option for pawrents who love colourful and stylish designs. While the finish is durable, it may show scratches or dulling more visibly over time. With frequent use, especially on abrasion points, the coating may gradually wear off, revealing the brass underneath.
Black Carabiner is a strong, lightweight, and versatile hardware option designed for secure attachment in pet collars, leashes, and outdoor gear. Made from high-quality materials such as aluminium or stainless steel with a sleek black coating, it offers excellent durability, rust resistance, and reliability. The carabiner’s spring-loaded gate allows for quick and easy fastening while ensuring a secure hold. Its matte or glossy black finish adds a modern, stylish touch while being resistant to wear. Ideal for pet owners seeking a secure and functional attachment option, a black carabiner pairs well with BioThane®, rope, and leather leashes.
Hardware for Phone Slings
The triggers for Phone Slings are made in Zinc Alloy.
Hardware for Martingale Collars
The chain is made with stainless steel, while the other parts are made with solid brass.
Shipping and Delivery
What is your return and exchange policy?
As each product is custom-made, we do not accept returns unless the item is defective. However, if you have an issue with your order, please contact us, and we’ll do our best to resolve it.
How long does it take to receive my order?
Processing times vary, but most custom orders take 5-10 business days to complete before shipping. Shipping times depend on your location and the shipping method chosen at checkout.
Do you ship internationally?
Yes, we offer international shipping! Please note that delivery times may vary, and additional customs fees may apply depending on your location.
How can I place an order?
You can place an order directly through our website. If you need assistance or have a special request, feel free to reach out via email or our contact form, or drop us a DM at our Instagram account @pawsatelier.